Testimonials

Prior to the covid pandemic we worked with 18 Week Support for 14 months. Our partnership with 18 Week Support allowed us to treat over 950 elective patients (day case and elective) and meet our target of eliminating our long waiting patients from out PTL. During this contract I found the 18 Week Support Team engaged, proactive and responsive to our services’ needs. As a testimony to that we have recently re-engaged 18 Week Support to support treatment of our patients whose procedures have been delayed due to the pandemic. During the first few weeks of this second contract there has been a strong focus on consultant engagement to ensure there is good utilisation of the theatre lists and that these provide value for money. I am also looking forward to the results of a productivity piece of work which 18 Week Support are undertaking to translate the benefits we have started to see in our weekend lists with them into our in-week NHS lists.

Ben Wright, Deputy Divisional Head of Operations, Oxford University Hospitals NHS Foundation Trust

At clinics, patients were seen by a consultant, and then listed for a procedure if appropriate, scanned by a sonographer, and had their pre-assessment carried out by a specialist nurse, all on the same day. This meant that these patients would not have to return for any further appointments until the time of their treatment.

NHS patient

The staff were friendly with my daughter and made her feel at ease for her hearing test. The Consultant was very compassionate when we were concerned. Excellent service

NHS patient

We are extremely positive about the services delivered by 18 Week Support, indeed we have extended their services to other specialties across the Trust and renewed existing contracts, which will give you a good indication of the confidence we have in the organisation to mobilise and deliver high-quality services in a way which is responsive to our needs

Chris Cobb, Divisional Director Medicine, Norfolk and Norwich NHS Foundation Trust

At clinics, patients were seen by a consultant, and then listed for a procedure if appropriate, scanned by a sonographer, and had their pre-assessment carried out by a specialist nurse, all on the same day. This meant that these patients would not have to return for any further appointments until the time of their treatment.

Alex Chilvers, Operations Director, 18 Week Support

All the staff are a credit to their profession and to the NHS.

NHS patient

What was a difficult time for my wife and I was made 100% easier. My thanks to the whole team, you did an amazing job and should be very proud.

NHS patient